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Documentation Index

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Chamelio is committed to maintaining the highest standards of security and privacy to protect your sensitive legal and business data. Our comprehensive security framework ensures your information remains confidential, secure, and compliant with industry regulations.

Product Security

Regular Security Scans

Continuous vulnerability assessments and security testing

Ongoing Monitoring

24/7 monitoring of systems and infrastructure for threats

Encryption

Data encrypted both in transit and at rest using industry standards

Cloud Hosting

Secure infrastructure hosted on AWS and Google Cloud Platform

Encryption Standards

  • In Transit: All data transmission uses TLS 1.3 encryption
  • At Rest: AES-256 encryption for all stored data
  • Key Management: Secure key rotation and management practices
  • End-to-End: Document content protected throughout processing

Access Controls

Chamelio implements strict access controls based on the principle of least privilege to ensure only authorized personnel can access customer data.

Security Principles

Authentication & Authorization

  • Multi-Factor Authentication (MFA) required for all administrative access
  • Single Sign-On (SSO) integration with enterprise identity providers
  • Role-Based Access Control (RBAC) for granular permission management
  • Session Management with automatic timeouts and secure session handling

Audit & Compliance

Third-Party Penetration Testing

Regular security assessments by independent security firms

Change Management Policies

Structured processes for system changes and updates

Incident Response Plan

Comprehensive procedures for security incident handling

Compliance Framework

  • Security policies documented and regularly updated
  • Audit trails maintained for all system access and changes
  • Risk assessments conducted regularly across all systems
  • Vendor security evaluations for all third-party integrations

Data Privacy Protection

Your data is not used to train Chamelio or any of our AI sub-processors’ models. Your confidential information remains private and is never used for model improvement.

Privacy Guarantees

  • No Training Data Use: Customer data is never used to train AI models
  • Data Minimization: Only necessary data is collected and processed
  • Purpose Limitation: Data is used only for the specific services requested
  • Retention Limits: Data is retained only as long as necessary for service delivery

Geographic Data Handling

  • Data Residency: Options for specific geographic data storage
  • Cross-Border Controls: Strict controls on international data transfers
  • Jurisdiction Compliance: Adherence to local privacy regulations

SOC 2 Type 2 Certification

Our report certifies that our security policies and controls continuously meet the highest industry standards.

What SOC 2 Type 2 Means

  • Security: Systems are protected against unauthorized access
  • Availability: Systems operate and remain accessible as committed
  • Processing Integrity: System processing is complete, valid, accurate, timely, and authorized
  • Confidentiality: Information designated as confidential is protected
  • Privacy: Personal information is collected, used, retained, disclosed, and destroyed in conformity with commitments

AI Model Security

LLM Optimization

We use the best AI for every job, not just one model

Continuous Benchmarking

Models from leading providers are continuously evaluated

Automatic Deployment

Top performers are automatically deployed for specific tasks

Reliable Results

Guarantee the most accurate and reliable results for your needs

AI Security Measures

  • Model Isolation: Each customer’s data is processed in isolated environments
  • Output Filtering: AI-generated content is filtered for potential security issues
  • Prompt Injection Protection: Safeguards against malicious input attempts
  • Model Versioning: Controlled deployment and rollback capabilities for AI models

Infrastructure Security

Cloud Security

Network Security

  • Virtual Private Clouds (VPC) for network isolation
  • Web Application Firewalls (WAF) to protect against common attacks
  • DDoS Protection to ensure service availability
  • Network Segmentation to limit potential attack surfaces

Incident Response

1

Detection

Automated monitoring systems and security teams detect potential incidents
2

Assessment

Security team evaluates the scope and severity of the incident
3

Containment

Immediate steps taken to prevent further damage or exposure
4

Investigation

Forensic analysis to understand the cause and impact
5

Recovery

Systems restored to normal operation with enhanced protections
6

Lessons Learned

Post-incident review and security improvements implemented

Security Best Practices for Users

While Chamelio provides enterprise-grade security, following these best practices helps ensure the security of your data.

Recommendations

  • Strong Passwords: Use complex, unique passwords for your Chamelio account
  • MFA Enable: Always enable multi-factor authentication when available
  • Access Reviews: Regularly review who has access to your Chamelio workspace
  • Data Classification: Clearly identify and handle sensitive documents appropriately
  • Regular Updates: Keep your Word add-in and other Chamelio tools updated

Transparency and Communication

We maintain transparent communication about our security practices:
  • Security Updates: Regular communication about security enhancements
  • Incident Notifications: Prompt notification of any security incidents that may affect you
  • Policy Changes: Advance notice of any changes to security or privacy policies
  • Direct Contact: Dedicated security team available for questions and concerns

Contact Security Team

For security-related questions, concerns, or to report potential security issues, contact our security team directly at security@chamelio.ai
Our commitment to security and privacy means:
  • Your data remains confidential and secure
  • Industry-leading compliance and certifications
  • Continuous improvement of security measures
  • Transparent communication about our security practices
Your trust is paramount, and we work continuously to earn and maintain it through robust security practices and transparent operations.