> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chamelio.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# ServiceNow

> Connect ServiceNow to start flows from ServiceNow cases, with intake fields filled from the case.

ServiceNow connects Chamelio to your service desk, so a legal request can start from a ServiceNow case. Chamelio fills the request from the case, so requesters don't retype what's already in ServiceNow.

On request

ServiceNow is turned on per organization. If you don't see **ServiceNow** in **Settings** > **Org Integrations**, ask your Chamelio legal engineer to turn it on.

## Before you start

Your ServiceNow admin creates an OAuth client in your ServiceNow instance for Chamelio and gives you three values:

* **Instance URL**: the address of your ServiceNow instance, starting with https\://, for example [https://acme.service-now.com](https://acme.service-now.com).
* **Client ID** of the OAuth client.
* **Client Secret** of the OAuth client.

## Connect ServiceNow

**1. Open Org Integrations**

In Chamelio, go to **Settings** > **Org Integrations**.

**2. Enter the connection details**

On the **ServiceNow** card, click **Connect**. In **Connect ServiceNow**, enter the **Instance URL**, **Client ID**, and **Client Secret**.

**3. Connect**

Click **Connect**. The **ServiceNow** card shows ServiceNow as connected.

Connect with a shared company account, not a person's own account, so the connection keeps working when people leave. See [Use a shared IT account](https://docs.chamelio.ai/guides/integrations/summary.md#use-a-shared-it-account-for-organization-connections).

## Start a flow from a ServiceNow case

**1. Choose ServiceNow as the source**

Open the flow in the flow builder. In the **Intake** step, select **ServiceNow** under **Start from...**.

**2. Choose the object type**

Under **ServiceNow object type**, choose **Case**. Case is the only ServiceNow object a flow can start from.

**3. Map intake fields**

Open an intake field and use the **ServiceNow field** picker to choose the case field that fills it. To use a field from a linked record, open the record under **Related** and pick a field there.

**4. Run a test**

Click **Run test** and enter the sys\_id of a ServiceNow case. Chamelio shows the value each mapped field would get from that case, so you can check the mapping before you publish.

> [!WARNING]
>
> Changing the object type after you've mapped fields clears the ServiceNow field mappings.

Requests that start from ServiceNow keep a link back to the case they came from.

## Common questions

> [accordion] Can a ServiceNow field fill a table field?
>
> No. Table fields can't be filled from ServiceNow. Map each value to its own intake field instead.

> [accordion] Can a ServiceNow flow also be started from Chamelio?
>
> Yes. Flows that start from ServiceNow can also be started manually in Chamelio.