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Most Word Add-in problems are fixed by one of three steps. Try them in this order before anything else:
  1. Close Word completely and reopen it.
  2. Sign out of your Microsoft account in Word and sign back in. On Windows, go to File > Account. On Mac, go to Word > Sign Out.
  3. Reinstall the add-in from chamelio.ai/install, or in the Chamelio web app from Help > Install Word Add-in at the bottom left.

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Install and missing add-in

For problems while installing, including an error that your organization doesn’t allow the add-in, see Troubleshooting in the install guide.
Word updates can hide or reset add-ins. To get it back:
  1. On the Home tab, click Add-ins and look for Chamelio.
  2. If it isn’t there, reinstall from chamelio.ai/install. If it’s still missing, sign out of your Microsoft account in Word, sign back in, and reinstall again.
Sign out of your Microsoft account in Word, sign back in, and run the install again.
  • Enable editing. If Word shows the document in Protected View, click Enable Editing.
  • Turn on connected experiences. Add-ins need Office’s optional connected experiences. On Windows, go to File > Options > Trust Center > Trust Center Settings > Privacy Options. On Mac, go to Word > Preferences > Privacy. Then restart Word completely.
  • Check with your IT team. Your organization may block add-ins from the Office store. See Organization Restrictions.

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Loading and errors

Try the three steps at the top of this page, in order. If it still doesn’t load, contact support.
The add-in shows this message when you open a PDF in Word. Save the document as a Word file (File > Save As, format Word Document (.docx)), then click Reload Add-In in the panel.
The document is probably a legacy .doc file. Word turns off Chamelio and the Add-ins button for .doc files. Save the document as .docx (File > Save As, format Word Document (.docx)) and reopen it.

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Working in Word

The add-in works on top of Microsoft Word, so some tasks are done with Word’s own tools. Here’s how.
Comments are regular Word comments, so you manage them in Word. Right-click the comment and choose Delete Comment.
Insert At Cursor places the text or comment where your cursor is. Click See location on the card first, or click in the document where it should go, then insert.
Applied suggestions, Proofreading fixes, and Agent edits you Apply are tracked changes. For text you add with Insert At Cursor, turn on Track Changes in Word first if you want it tracked. See How changes reach your document.
Usually your Word user name, the same name as your own edits. On files stored in OneDrive, Chamelio’s changes can show Author instead. You can’t choose a different name.
Reject its tracked changes in Word. See Undo applied changes. For a suggestion you dismissed, ask the Agent for the same change.
Formatting is done in Word. Ask the Agent which text to format, for example “List every defined term”, then apply the formatting in Word.
Click New Chat. A new conversation reads the document as it is now. This is useful after you edit the document yourself.
Ask the Agent. Your review results stay saved, and you can return to them from Recent actions on the Home screen.
The add-in runs in Microsoft Word. To bring contracts from Google Drive or SharePoint into Chamelio, use the Google Drive and SharePoint integration.

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Contact support

Email support@chamelio.ai and include:
  • Your Word version and whether you use Word for Windows, Mac, or the web
  • A screenshot of the error
  • The document, if the problem happens on one file only