> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chamelio.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Help & Troubleshooting

> Common issues and solutions for using Chamelio platform

# Help & Troubleshooting

Find solutions to common issues you might encounter while using Chamelio.

## Common Issues and Resolutions

### Login Problems

<Accordion title="Can't log in to your account">
  * **Check your email address**: Ensure you're using the correct email address for your Chamelio account
  * **Reset your password**: Use "Forgot Password?" on the login page to reset your password if needed
  * **Check for typos**: Verify there are no spelling errors in your email or password
</Accordion>

### Word Add-in Issues

<Accordion title="Word Add-in not working properly">
  If you're experiencing issues with the Chamelio Word Add-in:

  1. **Clear the web cache**:
     * Click the info icon (i) in the top right corner of the add-in
     * Select "Clear Web Cache"
     * Click "Reload"

  2. **Restart Microsoft Word** completely

  3. **Check add-in permissions** in Word settings
</Accordion>

### Web App Problems

<Accordion title="Chamelio web app not loading or functioning">
  For issues with the Chamelio web application:

  1. **Clear browser cache and cookies**:
     * Go to your browser settings
     * Clear browsing data for Chamelio
     * Close and reopen your browser

  2. **Try a different browser** (Chrome, Firefox, Safari, Edge)

  3. **Disable browser extensions** temporarily to check for conflicts

  4. **Log back in** after clearing cache
</Accordion>

### Network Connectivity

<Accordion title="Connection or loading issues">
  If you're having trouble connecting to Chamelio:

  1. **Try an alternative network**:
     * Use mobile hotspot if on office WiFi
     * Switch to a different WiFi network

  2. **Check with your IT team**:
     * Corporate firewalls may block Chamelio
     * Ask IT to whitelist Chamelio domains

  3. **Test your internet connection** with other applications
</Accordion>

## Additional Support Options

<Warning>
  If you're still experiencing issues after trying these solutions, don't hesitate to reach out for help.
</Warning>

### Contact Support

<Card title="Email Support" icon="envelope">
  Send detailed information about your issue to **[support@chamelio.ai](mailto:support@chamelio.ai)**
</Card>

### In-App Support Request

<Info>
  You can also submit a "Support request" directly within the Chamelio application for faster assistance.
</Info>

## When Contacting Support

To help us resolve your issue quickly, please include:

* **Description of the problem** - What exactly is happening?
* **Steps to reproduce** - What were you doing when the issue occurred?
* **Error messages** - Any specific error messages you see
* **Browser/device information** - What browser and version are you using?
* **Screenshots** - Visual examples of the issue (if applicable)

## Related Topics

<Card title="Account Activation" icon="user-check" href="/guides/activating-your-account">
  Issues with activating your Chamelio account
</Card>

<Card title="Word Add-in Installation" icon="download" href="/guides/install-word-add-in">
  Problems installing or using the Word Add-in
</Card>

<Card title="User Management" icon="users-gear" href="/guides/user-management">
  Questions about managing users and permissions
</Card>