Documentation Index

Fetch the complete documentation index at: https://docs.chamelio.ai/llms.txt

Use this file to discover all available pages before exploring further.

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Help & Troubleshooting

Find solutions to common issues you might encounter while using Chamelio.

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Common Issues and Resolutions

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Login Problems

Can't log in to your account

• Check your email address: Ensure you’re using the correct email address for your Chamelio account
• Reset your password: Use “Forgot Password?” on the login page to reset your password if needed
• Check for typos: Verify there are no spelling errors in your email or password

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Word Add-in Issues

Word Add-in not working properly

If you’re experiencing issues with the Chamelio Word Add-in:

1. Clear the web cache:
   • Click the info icon (i) in the top right corner of the add-in
   • Select “Clear Web Cache”
   • Click “Reload”
2. Restart Microsoft Word completely
3. Check add-in permissions in Word settings

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Web App Problems

Chamelio web app not loading or functioning

For issues with the Chamelio web application:

1. Clear browser cache and cookies:
   • Go to your browser settings
   • Clear browsing data for Chamelio
   • Close and reopen your browser
2. Try a different browser (Chrome, Firefox, Safari, Edge)
3. Disable browser extensions temporarily to check for conflicts
4. Log back in after clearing cache

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Network Connectivity

Connection or loading issues

If you’re having trouble connecting to Chamelio:

1. Try an alternative network:
   • Use mobile hotspot if on office WiFi
   • Switch to a different WiFi network
2. Check with your IT team:
   • Corporate firewalls may block Chamelio
   • Ask IT to whitelist Chamelio domains
3. Test your internet connection with other applications

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Additional Support Options

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Contact Support

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In-App Support Request

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When Contacting Support

To help us resolve your issue quickly, please include:

• Description of the problem - What exactly is happening?
• Steps to reproduce - What were you doing when the issue occurred?
• Error messages - Any specific error messages you see
• Browser/device information - What browser and version are you using?
• Screenshots - Visual examples of the issue (if applicable)

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Related Topics